Privacy Policy
Our commitment
The Detail Store is committed to protecting your privacy and handling your personal information responsibly. We've adopted the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth), which govern how we collect, use, disclose, store, secure and dispose of your personal information.
1 Collect
What We Need
We gather only the information needed to provide our services to you.2 Use
To Serve You
To deliver our services and market to you — which you can opt out of anytime.3 Protect
Kept Secure
Stored securely, then destroyed or de-identified once it's no longer needed.What we collect & why
Personal information is any information or opinion that identifies you — for example your name, address, email address, and phone or facsimile numbers. We may collect it through correspondence, phone, email, our website (detailstore.com.au), media and publications, other publicly available sources, and third parties.
We collect your personal information primarily to provide our services to you, to provide information to our clients, and for marketing. We may also use it for closely related secondary purposes you'd reasonably expect. Where appropriate and possible, we'll explain why we're collecting it and how we plan to use it. You can unsubscribe from our mailing and marketing lists at any time by contacting us in writing.
Sensitive information — such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union or professional membership, criminal record or health information — is only used for the primary purpose it was collected, for a directly related secondary purpose, with your consent, or where required or authorised by law.
Sharing & disclosure
Where reasonable and practicable, we collect your personal information only from you. In some circumstances we may be provided with information by a third party — in which case we take reasonable steps to ensure you're made aware of what was provided to us.
Your personal information may be disclosed where you consent to the use or disclosure, or where required or authorised by law. We don't guarantee the website links or policies of authorised third parties.
Security & retention
Your personal information is stored in a manner that reasonably protects it from misuse and loss, and from unauthorised access, modification or disclosure.
Your rights
Access your information
Request access to the personal information we hold about you. There's no fee to request it, though an administrative fee may apply for providing a copy. We may require ID before releasing it.
Correct your information
If anything we hold is inaccurate or out of date, let us know as soon as possible and we'll update our records.
Opt out of marketing
Unsubscribe from our mailing and marketing lists at any time by contacting us in writing.
Common questions
How is my information shared?
We use your personal information to provide our services, to provide information to our clients, and for marketing you can opt out of. It's only disclosed where you've consented, or where required or authorised by law.
How do I access the information you hold about me?
Contact us in writing at hello@detailstore.com.au. There's no fee for the request itself, though an administrative fee may apply for providing a copy. To protect your information, we may require identification before releasing it.
How do I stop marketing emails?
You can unsubscribe from our mailing and marketing lists at any time by contacting us in writing at hello@detailstore.com.au.
How long do you keep my information?
When your information is no longer needed for the purpose it was collected, we take reasonable steps to destroy or permanently de-identify it. Most personal information is held in client files, kept for a minimum of 7 years.
Do you collect sensitive information?
Only as defined in the Privacy Act, and only for the primary purpose it was collected, a directly related secondary purpose, with your consent, or where required or authorised by law.
Privacy questions, a complaint, or want to access your information?
hello@detailstore.com.auThis policy may be updated from time to time — the current version is always available on this page.