*** Note longer than usual delivery times at the moment due to COVID-19. For all Melbourne customers, we suggest selecting 'Contactless Pickup' from our store at 101A Station Street, Nunawading VIC 3131 during checkout to avoid possible delays if you require your goods urgently. All collections are strictly by appointment basis only as we regretfully will have to turn away any walk ins.
If your parcel is taking longer than expected to arrive, we highly recommend that you raise an enquiry directly with Australia Post and quote the tracking number provided. Unfortunately once the item leaves our warehouse we have no control of where it is neither can we trace back to get more detailed information on top of what is provided with their website.
We do apologise for any inconvenience caused during this difficult time and are working as hard as we can to ensure deliveries are made promptly.***
We strive to offer you the best shipping options, no matter where you live and have therefore partnered with Australia Post for all domestic and international shipments given that they are the largest freight operator in Australia. Amongst them we also utilise other couriers such as StarTrack and Couriers Please upon request for urgent next day deliveries when requested.
The time frame for order delivery is divided into two parts:
- Processing time (1 Business Day): Order verification, tailoring, quality check and packaging can take up to 24 hours to fully process. From there consignments are then sent out to our couriers to be picked up the following day. *
- Shipping time (3-5 Business Days): This refers to the time it takes for items to be shipped from our warehouse to all local destinations except rural areas (5-8 Business Days). As for international deliveries, this usually takes about 10+ business days via regular Air Postage.
- Express Shipping (1-2 Business Days): The standard processing time typically applies (1 business day); however provided orders are place by 12pm AEST and under special considerations we can process them within an hour for same day pickup and delivery next day or day after depending on location. Information for express international shipping is available upon request.
- Contactless pick up option now available for customers within Victoria. To opt for this, kindly place your order as per normal and select 'Contactless Pick Up' during checkout. Once your order is ready for collection, we will notify you by text to confirm pickup date, time and collection address as this will be done on an appointment basis due to the COVID-19 regulations.
For any other shipping enquires or requests, feel free to contact our team at email@example.com and we will endeavour to respond within 24 hours.
TERMS & CONDITIONS
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3. Delivery Terms
3.1 Change Of Delivery Address
Orders placed before 12 PM - AEST (UTC+10) will be dispatched the same day, otherwise, within the next business day. Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
3.2 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
3.3 P.O. Box Shipping
Detail Store will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
3.4 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
3.5 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer service with next steps.
6. Duties & Taxes
6.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
6.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Detail Store encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Detail Store at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
An option is provided upon checkout to include insurance coverage for any orders placed on our website. This insures the customer for a direct replacement in the event goods arrive damaged or lost in-transit once the courier has completed their investigation into the claim.