Shipping Policy

Most in-stock orders are dispatched within 1–2 business days. During sale and promotional periods, allow 3–5 business days before transit begins.

Free shipping depends on cart weight, delivery postcode, shipping method and whether your order contains bulky freight. Express services, international orders, remote postcodes and oversized items can still attract a fee even above $150. Your exact rate is shown at checkout once your address and cart are confirmed.

Email hello@detailstore.com.au within 1 hour of ordering, quoting your order number. Once an order has been packed or dispatched we may not be able to make changes — see our returns policy.

Tracking can take 24–48 hours to update after dispatch. If it hasn't moved for several business days, contact the courier first with your tracking number — if they're unresponsive, contact us and we'll look into it.

Yes — international orders ship via Australia Post air, typically 10+ business days. Import duties and taxes may be payable on arrival and vary by country.

Orders containing a pre-order item ship together once the pre-ordered product reaches our warehouse, and you'll be emailed on dispatch. If you need the in-stock items sooner, place them as a separate order.

We work hard to keep stock counts accurate, but discrepancies can occur. If we can't fulfil everything, we'll ship what's in stock and contact you about whether to wait for a restock or refund the rest.

Our warehouse operates Monday to Friday, excluding Victorian and national public holidays. Dispatch normally takes 1–2 business days. During sale and promotional periods this may extend to 3–5 business days. Express Post orders placed by 12pm AEST and StarTrack orders placed by 11am AEST are processed the same business day.

Pre-order products (marked "Pre-order" in the title) let you secure stock before it arrives. The whole order ships together once the pre-ordered item lands, and you'll be emailed on dispatch.

You're responsible for entering the correct delivery address. To change an address or amend an order, email hello@detailstore.com.au within 1 hour, quoting your order number. Amendments require cancelling and re-placing the order. If an incorrect address isn't flagged in time and the parcel is lost or returned, a re-delivery fee applies.

We ship to PO Boxes using postal services only — couriers including StarTrack can't deliver to PO Boxes or Parcel Lockers. For express delivery to these addresses, select Australia Post Express Post.

You'll receive a tracking link on dispatch. Once a parcel leaves our warehouse, contact the courier directly with your tracking number for the latest status. If they're unhelpful, contact us and we'll investigate. Delays during holiday periods or courier disruptions are outside our control.

If a parcel arrives damaged, reject it from the courier where possible and contact us. We don't take responsibility for orders lost or stolen after delivery to the correct address unless shipping insurance was selected at checkout.

Shipping is calculated automatically at checkout (except some bulky items) and collected with your purchase — the quoted amount is final. Optional insurance covers a direct replacement if goods arrive damaged or are lost in transit.

GST is already included in displayed prices. For international orders, import duties and taxes may be payable on arrival and vary by country. If duties are refused and the goods are returned, you'll be refunded for the value of goods less return shipping; original shipping isn't refunded.

We accept cancellations any time before an order is dispatched. Once dispatched, please refer to our returns policy.

Available to Victorian customers with a ~24-hour turnaround. Bring your confirmation email and photo ID to collect. To authorise someone else, email us first — they'll need photo ID. Uncollected orders are disposed of after 90 days unless we hear otherwise.