Retail Front Closed | Free Shipping* For Orders Over $150

Shipping Policy

Note: 

Standard delivery usually spans 3-7 business days, but holiday periods or disruptions in the courier network might cause delays. For urgent deliveries, opt for StarTrack service to enhance the chances of receiving your order in time.

Click & Collect orders have a 24-hour turnaround (excluding weekends/holidays), and Click & Collect notifications are sent via email.

For updates on delivery status, kindly contact the designated courier and provide your tracking number.

Longer delivery times may apply to WA, NT, and North QLD.

 

Shipping Options


We aim to provide optimal shipping choices worldwide, collaborating with Australia Post for both domestic and international shipments as the largest freight operator in Australia. Additionally, we accommodate urgent requests for next-day deliveries through couriers like StarTrack and Couriers Please.

The delivery process consists of two phases:

  1. Processing Time (1-2 Business Days): Order verification, tailoring, quality check, and packaging take 24-48 hours (excluding weekends). During sale periods, this may extend to 5 business days. This processing time is separate from the shipping timeframe.

  2. Shipping Time:

    • Local Destinations (3-7 Business Days): Items are shipped from our warehouse, excluding rural areas (5-8 Business Days).
    • International Deliveries (10+ Business Days): Shipped via regular Air Postage. For more details, refer to Australia Post's website.

Additional Express Shipping Options:

  • Express Shipping (1-4 Business Days): Standard processing time applies if orders are placed by 12 PM AEST (excluding weekends).
  • StarTrack Express (ATL) (1-3 Business Days): Standard processing time applies if orders are placed by 11 AM AEST. This option grants the driver authority to leave parcels at the delivery address if no one is available. Choose the insurance option during checkout for in-person delivery preference.

Click & Collect: Available for Victorian customers. Select 'Contactless Pick Up' during checkout, and we'll notify you via email once your order is ready. Expect a 24-hour turnaround time for fulfillment.

     

    Free Shipping

    All orders over A$150 in a single transaction are eligible for free standard shipping exclusively within Australia ($300 for Trade Customers). This offer does not cover orders shipped via Express postage, international shipments or orders containing bulky items. Bulky items encompass products such as pressure washers, mounts, hose reels, infrared lights, among others, and are identified based on dimensions, weight, and delivery location through our shipping calculator at checkout.

    Additional shipping costs may also apply for these bulky items that are delivered to regional areas particularly for areas in WA, NT and North QLD. For these instances, one of our team members will reach out via email to confirm once the order has been received.

    For any other shipping enquires, contact our team at hello@detailstore.com.au and we will endeavour to respond within 24 hours.


    TERMS & CONDITIONS

    1. General
    Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

    2. Shipping Costs
    Shipping costs are calculated automatically for most items except bulky items as indicated by weight. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

    3. Delivery Terms
    3.1 Order Dispatch
    Our warehouse functions from Monday to Friday during regular business hours, excluding Victorian state holidays and national holidays, during which the warehouse remains closed. In such cases, we implement measures to minimize shipment delays. Please be aware that during promotional or sales periods, dispatch times may extend up to 24 business hours. We appreciate your understanding and recommend considering this when planning your deliveries.

    3.2 Pre-order Items
    If your order includes a pre-ordered item, all items in your order will be sent together once the pre-ordered item is in stock. For items that are available for pre-order on our website, this will be indicated in the title of the item with "Pre-order".

    Pre-order products are items that are available for purchase prior to the stock reaching our warehouse. By pre-ordering an item it guarantees that you have secured that product. Once the pre-ordered item reaches our warehouse, you will receive an email notification. The email will notify you that your item has been dispatched from our warehouse, or ready for click & collect (depending on the delivery option selected at check out).

    3.3 Change of Delivery Address
    It is the customer's responsibility to provide the correct delivery address. Please ensure that you have entered these details correctly before finalising an order.

    Should there be a requirement for the delivery address to be updated for an order that has already been placed and confirmed, send an email to hello@detailstore.com.au within 1 hour of placing the order, and quote your order number. You should also receive an email response confirmation stating the change has been made within the next business day. 

    In the instance where an incorrect delivery address provided by the customer was not addressed within the timeframe specified above, the parcel may be lost in transit or be returned to the warehouse in which a re-delivery fee will be incurred by the customer.  

    3.4 Amendments to an Order
    No changes can be made to an order once it has been placed. If you require any amendments, send an email to hello@detailstore.com.au within 1 hour of placing the order, and quote your order number. Your order will be cancelled and a new order will need to be placed with the correct details. 

    3.5 P.O. Box Shipping
    Detail Store will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

    3.6 Items Out Of Stock
    If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

    3.7 Delivery Delays 
    We recommend contacting the courier directly while quoting your tracking number to get the latest updates once it has left our warehouse. However if you are not getting an amicable response from the courier, please contact us so that we can conduct an investigation.

    4. Tracking Notifications
    Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

    5. Parcels Damaged In Transit
    If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

    6. Duties & Taxes
    6.1 Sales Tax
    Sales tax has already been applied to the price of the goods as displayed on the website

    6.2 Import Duties & Taxes
    Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Detail Store encourage you to be aware of these potential costs before placing an order with us.

    If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Detail Store at the customer’s expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

    7. Cancellations
    If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

    8. Insurance
    An option is provided at checkout to include insurance coverage for your order. This provides coverage for a direct replacement in the event goods arrive damaged or lost in-transit.

    9. Click & Collect
    As part of our Click & Collect policy, all uncollected orders will be disposed after 90 days unless informed otherwise. 

    When collecting your order, please bring your confirmation email which contains your order number and photo identification. If you have authorised another person to collect your order, you will need to send an email to hello@detailstore.com.au to inform us beforehand. The authorised person will be required to provide us with photo identification when collecting your parcel. 

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