Click & Collect
How Click & Collect works
Shop online and pick your order up from our Nunawading warehouse — three simple steps.
1 Order
Order Online
Add your items to cart and choose "Pickup in-store" at checkout.2 Confirm
Wait For Email
We'll email you when it's ready — usually within a few hours.3 Collect
Come & Collect
Bring your confirmation and pick up during opening hours.We're a working warehouse, not a shop floor — every order is picked in the order it comes in. If you arrive without an order and place one on the spot, we'll always do our best to help, but we can't move it ahead of orders already in the queue, so you may be asked to come back later once it's ready. Ordering online first and waiting for your confirmation email is always the fastest way to collect.
Collecting your order
What to bring
Your order confirmation — digital or printed — showing your order number.
Bulky items
Make sure you've got enough space in your vehicle, and bring a hand to help load if it's a big one.
Someone else collecting
That's fine — they just need to show a copy of your confirmation email or SMS. We're not responsible for issues arising from third-party collection.
Collection window
Please collect within 30 days of your notification email. We'll send a reminder before day 30 — if it's still uncollected by day 31, contact us to reprocess it.
Find us
Our warehouse is in Nunawading, in Melbourne's east. Opening hours are listed on our About page.
Common questions
Can I just turn up and buy on the spot?
We're set up for online orders, picked in the order they come in. If you arrive without an order we'll try to help, but we can't skip the queue — so you may need to come back once it's ready. Ordering ahead and waiting for your confirmation email is always the fastest way to collect.
Do you have a retail store?
No — we operate as an online Click & Collect warehouse only. Walk-in purchases and browsing aren't available.
Can someone else collect for me?
Yes. They'll need to show a copy of your order confirmation email or SMS. Please note we're not responsible for any issues arising from third-party collection.
How long do I have to collect?
Please collect within 30 days of your notification email. We'll send a reminder before the 30th day. If your order is still uncollected by the 31st day, contact us to reprocess it.
How do I change or cancel my order?
Get in touch via our Contact Us page (email preferred) or website chat, and include your order number. Walk-in changes aren't supported.
How do I pay?
All payments are made online. We don't accept cash, and no transactions can be made on-site.
Questions about collecting your order?
Contact UsOr email hello@detailstore.com.au — we aim to respond within 24 hours.