Click & Collect

Please collect your order within 30 days of receiving your notification email. A reminder will be sent before the 30th day. If your order remains uncollected by the 31st day, please contact us to reprocess it.

1. What is Click & Collect?
Click & Collect allows you to shop online and pick up your order from our warehouse. We do not have a retail storefront.

Add your items to cart and select ‘Pickup in-store’ at checkout. Some items may take a few days to arrive at our warehouse, depending on stock location. You’ll receive a confirmation email once your order is ready, usually within a few hours, though this may vary during busy periods.

Please wait for the confirmation email before coming to collect your order. Visiting before receiving this notification may result in your items not being ready.

2. How can I change or cancel my order?
If you need to modify or cancel your order, please contact us via email (preferred) or use our website chat. Include your order number in all communication. Walk-ins are not supported.

3. What do I need to bring when collecting?

• Your order confirmation (digital or printed) with your order number.
• For bulky items, please ensure you have enough space in your vehicle and bring someone to assist with loading.

4. Can someone else collect my order?

Yes. They will need to show a copy of the order confirmation email or SMS. Please note, we are not responsible for any issues arising from third-party collection.

5. When will my order be ready?
Orders are typically ready within a few hours. During busy or sale periods, processing times may be longer. You will receive a confirmation once your order is ready for collection. Please wait for this notification before arriving.

6. When can I collect my order?
Once you’ve received confirmation, you may collect your order during our operating hours. Our store hours are listed on our website. Orders must be collected within 30 days of receiving your notification email.

7. Product Availability
Some items are stored in offsite warehouses and may take additional time to arrive before collection is possible. Please place your order online and wait for your collection confirmation. Visiting before receiving this notification may result in delays.

All payments must be made online. We do not accept cash, and no transactions can be made on-site.

8. Do you have a retail store?
No. We operate as an online Click & Collect warehouse only. Walk-in purchases and browsing are not available.