We have a 30 day returns policy. If 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that it was received. It must also be in the original packaging. For any faulty items, this needs to be identified within the 30 day period and brought to our support team's attention if items are to be replaced. Beyond that, a warranty claim needs to be raised and this will be done with the manufacturer of the product.
Several types of goods are exempt from being returned.
Non-returnable items include:
- Gift cards
- Apparel (t-shirts, caps, hoodies, items that can be worn)
- Kranzle Pressure Washers
- BAR Pressure Washers
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after purchase
In the event where the product is faulty, you will need to raise a return request within 30 days of receiving the product if a refund is required. Beyond that period, any discretionary refunds offered will incur shipping & handling fees.
Note there are certain situations where only partial refunds are granted, such as change of mind returns, items ordered by mistake or anything that is outside of a product fault. In this case, the refundable amount is the total amount paid less 20% for restocking and handling fees. This will automatically be calculated and deducted from the full refundable amount unless informed otherwise.
To process any returns, send an email to email@example.com with details on your order and reason for the return. We endeavour to respond within 24 hours with further instructions on how to proceed.
In relation to any Bigboi product related claims and warranties, refer to the link here.
If there are any issues with your order, please advise us as soon as possible. If 30 days has passed since your order has been received, unfortunately, we will not be able to assist.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if your refund has been approved or rejected.
If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment. Note that the refund timeframe varies based on payment method but it would usually go through within 3-14 business days.
If you have not received the refund within this period, please contact your bank / financial institution directly to investigate further. Note for Afterpay and ZipPay payments, refunds do take longer to clear and you will need to check directly with them.
If you have completed all the steps above and your refund still has not been received, please contact us at firstname.lastname@example.org
We only replace items if they are defective or damaged. Please contact the team at The Detail Store prior sending your item back at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Customers are generally responsible for the return shipping costs, however this cost is refundable if the item is accepted as a faulty item and is covered under manufacturer's warranty. Otherwise, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time taken to receive your exchanged product may vary.
If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we your returned item will be received.
Apex Customs: 12 month manufacturer warranty. Extend your warranty for free here.
Bigboi: Refer to the Warranty Claims section here.
Kranzle: Refer to the Service Request/Warranty claims section here.
For all other brands please send an email to firstname.lastname@example.org and we will advise accordingly.