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Returns Policy

RETURNS PROCEDURE

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For any faulty items, this needs to be identified within the 30 day period and brought to our support team's attention if items were to be replaced. Beyond that, a warranty claim needs to be raised and this will be done with the manufacturer of the product. 

Several types of goods are exempt from being returned.

Additional non-returnable items:

  1. Gift cards
  2. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  3. Any item that is returned more than 30 days after delivery

Note there are certain situations where only partial refunds are granted if it is due to change of mind. In this case, the refundable amount is the total amount paid less 20% for restocking & handling fee. This will automatically be calculated and deducted from the full refundable amount unless informed otherwise.

To process any returns, kindly send us an email at info@detailstore.com.au with details on your order and reason for the return. We endeavour to respond within 24 hours with further instructions on how to proceed from there.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within 3-5 business days.

If you haven’t received the refund within that period, best to contact your bank / financial institution directly to investigate further. Do note for all Afterpay and Zip Pay payments, the refunds do take longer in general to clear so do check with them directly as well.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@detailstore.com.au

 

EXCHANGES

We only replace items if they are defective or damaged however kindly contact the team at Detail Store before sending your item back. 

 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

RETURNS SHIPPING

Customers are generally responsible for the return shipping costs however they are refundable if the item is accepted as a faulty item and is covered under manufacturers warranty. If not; the cost of return shipping will be deducted from your refund.

*Take advantage of Paypal FREE Returns guarantee of up to A$45 per shipment. Register here and ensure you make a purchase via Paypal method only to qualify for this.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Thank you and if you have further queries please do not hesitate to contact us directly.

 

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