Returns Policy

Email hello@detailstore.com.au with your order number, the items you'd like to return and your reason. For a fault, add a photo or short video of the issue plus a brief description. We aim to reply within 24 hours with next steps.

Report it within 30 days of delivery and we'll arrange a brand-new replacement or refund. Beyond 30 days, the claim is referred to the manufacturer and resolved at their discretion under warranty. Warranty assessments vary by brand — please allow at least 3 weeks.

Once we receive and inspect the item, we'll email you the outcome. Approved refunds return to your original payment method, usually within 3–14 business days. Afterpay and Zip can take longer to clear — check with them directly. If it still hasn't landed, contact your bank, then us.

Generally the customer, and it's deducted from your refund. If the item is accepted as faulty under manufacturer's warranty, return shipping is refunded. For items over $75, use a tracked or insured service — we can't guarantee receipt otherwise.

Yes, if it hasn't been processed or shipped. Choose a refund minus a 3% transaction fee, or a full-value discount code that waives the fee. Once processed or dispatched, cancellation isn't possible — you can return it under this policy instead.

Manufacturers sometimes update packaging or slightly alter product colour without notice. We may decline refunds based on packaging or colour variation alone, unless the item is faulty or significantly different from its description.

We offer a 30-day return policy from the date of delivery. To be eligible, your item must be unused, unopened and in the same condition you received it, in its original packaging. We don't offer a product satisfaction guarantee — once opened or used, an item isn't eligible for return or refund unless faulty. Exceptions may be considered in special circumstances.

For faulty items reported within 30 days, we can offer a brand-new replacement or refund. Beyond 30 days, the matter is referred to the manufacturer and resolved at their discretion. Warranty processing times vary by brand; please allow at least 3 weeks for assessment and resolution. Return shipping costs and responsibilities depend on the brand's warranty terms, with specific instructions provided once your claim is accepted.

We don't accept returns on: gift cards; apparel (t-shirts, caps, hoodies and wearable items); pressure washers; any item not in original condition or damaged / missing parts for reasons not due to our error; and any item returned more than 30 days after purchase. For faulty items, a request must be submitted within 30 days if you require a refund; beyond this, discretionary refunds incur shipping and handling fees.

To request a return, email hello@detailstore.com.au with your order number, the items you wish to return and your reason. For a fault, include a photo or video of the issue and a brief description. We aim to respond within 24 hours. Please notify us of any issue as soon as possible — once 30 days have passed since delivery, we're unable to assist.

For non-fault returns, we inspect the item on receipt and email confirmation of whether it's approved or rejected under this policy. Once approved, choose either a refund (a restocking & handling fee is deducted, with the balance returned to your original payment method) or a discount code for the full value of your return excluding shipping, which waives the restocking fee.

To cancel an order before it's processed and shipped (change of mind or order mistake), choose a refund minus a 3% transaction fee, or a full-value discount code that waives the fee. If your order has already been processed or shipped, cancellation is no longer possible, but you may return items under this policy.

Once your return is received and inspected, we email you to confirm receipt and whether the refund is approved or rejected. Approved refunds are applied to your original payment method, usually within 3–14 business days depending on the method. Afterpay and Zip refunds take longer to clear — check with them directly. If you've done all this and still haven't received it, contact us.

We only replace items that are defective or damaged. Please contact us at hello@detailstore.com.au before sending your item back.

If the item was marked as a gift and shipped directly to you, you'll receive a gift credit for the value of the return once it's received. If the gift giver had the order shipped to themselves and later gave it to you, we refund the original purchaser.

Packaging may differ from the images online as manufacturers update designs, and slight colour variations can exist between online images and the physical product. Manufacturers may also alter product colour without notice. We retain discretion to decline refunds based on packaging or colour variation unless the item is faulty or significantly different from its description.

Customers are generally responsible for return shipping costs, deducted from the refund. This cost is refundable if the item is accepted as faulty under manufacturer's warranty. If shipping an item over $75, use a trackable or insured service — we can't guarantee that a returned item will be received.

Apex Customs: 12-month manufacturer warranty on polishers (extendable free via the Apex Customs technical support page); for other products, check the product page. ACTIVE: 24-month manufacturer warranty. Kranzle: see the Kranzle service request / warranty section. For all other brands, email hello@detailstore.com.au and we'll advise.