Kranzle Technical Support & Warranty

General Enquiries

For general enquiries, please send an email to hello@detailstore.com.au and we will advise accordingly.

Service Request/Warranty Claims

Warranty

We are committed to developing the highest quality products in the industry and values consumer feedback that supports this mission. Our dedication to customer service extends to offering a warranty on our products to the original owner, with proof of purchase from an authorized dealer, against defects in fabrication and materials.

What is covered under warranty

• Defects in material and workmanship which occur within the duration of the warranty period.
• Premature failure of wearing parts, provided it can be reasonably demonstrated that no external factors caused the failure.

Examples of wearing parts include, but are not limited to:

• Pressure Washers: Water seals, spray nozzles, pump valves, fuel and water filters, safety valves, high-pressure hoses, lances, hand guns, O-rings, capacitors
• Small Engines & Outdoor Power Equipment (OPE): Spark plugs, fuel-related components, air and fuel filters, recoil starters

What is Not Covered under warranty

• Normal wear and tear
• Damage caused by improper assembly, installation, or maintenance
• Parts or accessories not originally intended for use (or incompatible) with the product
• Failure or damage due to accident, misuse, abuse or neglect
• Use of unapproved chemicals or detergents
• Damage caused by low/high voltage, incorrect extension leads, or coiled electrical cables
• Contaminated water supply or debris entering the pump or motor
• Products not registered through Powerblast’s official website
• Discrepancies between the registered name and warranty registration details
• Transfer of extended warranty to a new owner (non-transferable)
• Heating coils during the extended warranty period (only covered under the standard 2-year warranty)

Duration

The manufacturer warrants that it will repair, at no charge for parts or labour, during the following time period after date of original retail purchase. Any modification to the product, voids this warranty in its entirety.

• 5-Year Warranty: 2 Years manufacturer’s parts & labour + 3 Years Powerblast extended parts-only warranty
  (Please note: heating coils are not covered in the extended 3 years)

For any Kranzle product related claims and warranties, send us an email at hello@detailstore.com.au and our team will endeavour to respond within 24 hours. 

Commercial Use Warranty

• Products used for commercial purposes must be registered within 30 days of purchase
• Machines must be serviced according to the manufacturer’s recommendations by an authorised service agent

Making a Warranty Claim

To make a warranty claim, please ensure the following:

• The product has been registered via Powerblast’s official website
• A completed Warranty Claim Form is submitted before the product is assessed
• Digital or printed photographs (JPEG or PDF) clearly showing the issue are included
• Valid proof of purchase is provided
• Please note: all warranty claims are subject to review and approval by Powerblast’s Warranty Department

Return Process and Costs

• The customer is responsible for returning the item to the nearest authorised service agent or to Powerblast's head office
• For products purchased online, warranty is treated as “back-to-base” — item must be returned directly to Powerblast
• Unless otherwise agreed in writing, the customer is responsible for:
  - Return transportation to and from Powerblast or its repair agent
  - Any insurance costs during transit

Powerblast’s Responsibilities Under This Warranty

If your claim is approved, Powerblast will, at its discretion:

• Repair the product
• Replace faulty components
• Replace the product entirely (in some cases)

Recommended oil change

The recommended oil grade for all Kranzle pressure washers for oil change out is 15W-40 diesel engine oil - this is typically changed after 50 hours of use, or within the 2 year mark, whichever comes first. We recommend using the prescribed Kranzle gear oil; otherwise you can also use Castrol RX Super Engine Oil 15w-40 or Valvoline Super Diesel 15W-40.

Pre-Delivery Procedure (for Hot Water Units Only)

Kranzle Hot Water High Pressure Cleaners

1. Unpack & Inspect: Remove the pressure washer from packaging and conduct a visual inspection for any damage or missing components.
2. Assembly: Install all required components including water filters, lance holders, cable holders, hose reels, and any additional accessories.
3. Water Connection & Priming: Connect to a suitable water supply and allow water to flow through the machine to properly prime the pump.
4. Fuel & Power Connection: Fill the diesel tank. Connect the machine to the appropriate power supply and switch the unit on.
5. Cold Water Testing: Operate the machine in cold water mode. Check for correct operation, including pressure and flow rates.
6. Hot Water Testing: Activate the hot water function and test performance across the full temperature range of the machine.
7. Shutdown Procedure: Allow the machine to cool down, then shut it off and release all system pressure.
8. Drain & Prepare for Shipping (if applicable): If the unit is to be shipped, fully drain all water and diesel fuel from the machine.
9. Repackaging: Repackage the pressure washer securely, ensuring it is ready for safe transport to the client.

What Makes Kranzle Pressure Washers So Good?

Kranzle offers sophisticated high pressure cleaners with technical benefits that are designed to extend the service life of the machine. Many of these technical details are innovations that originate from the Kranzle development center in Illertissen, Germany, and are exclusive to Kranzle machines. A properly designed pressure washer has a brass pump head, a 4 pole (slow revving) electric motor, continuously adjustable pressure and of course a decent a warranty.

Click here to find out why you should invest in a Kranzle pressure washer.

Special Brass Pump Head

The Kranzle pump head is manufactured by Kranzle in Germany from forged special brass and guarantees an extremely long service life, and comes with a 10 YEAR GUARANTEE.

Stainless Steel Plungers (pistons) With Ceramic Coating

All Kranzle pumps have ceramic coated stainless steel plungers. These provide excellent thermal conductivity and when combined with the characteristics of a hard ceramic coating, offer an extremely low-wear surface.

Dry-run Safety and Leakage Return System

Kranzle pumps can be run without water for quite some period without suffering any damage. This is called the ‘Dry-run safety’ and is achieved by creating a water cushion between the high-pressure seals on the plungers which prevent any sucked in air from reaching the pump chamber.

Each plunger is equipped with a fabric sleeve and a Teflon graphite backing ring. The excellent Iubricating properties of Teflon graphite serve to reduce both the friction and temperature inside the pump.