🚚 Shipping & Delivery Policy

📦 Standard Delivery

• 3–7 business days for most areas

• WA, NT & North QLD: 5–8 business days

• Delays may occur during holidays or courier disruptions
  👉 Need it faster? Choose StarTrack Express

🏬 Click & Collect (VIC only)

• Ready within 24 hours (Mon–Fri, excl. holidays)

• Email confirmation when your order is ready

• Bring your confirmation email + photo ID

• Authorising someone else? Email us first
  ⚠️ Orders not collected within 90 days may be disposed of

⚡ Express Delivery Options

• Express Post: 1–4 business days (order before 12 PM AEST)

• StarTrack Express: 1–3 business days (order before 11 AM AEST)

  • Default: Safe Drop (left in a safe place)

  • If unsafe → Courier will take parcel to a depot for collection
    ⚠️ StarTrack cannot deliver to P.O. Boxes or Parcel Lockers. Use Australia Post Express instead.

⏳ Processing Time

• Orders processed in 1–2 business days (up to 5 days during sales)

• Processing time is separate from delivery time

• Pre-orders: Entire order ships once stock is available

🎁 Free Shipping (Australia Only)

Free on orders over $150 — conditions apply:

• Up to 16.99kg → Free to VIC & metro. Regional areas: 30% fee

• 17–40kg → Customer covers 50% (VIC/NSW/TAS/SA/ACT) or 70% (WA/QLD/NT). Store contribution capped at $60

• Over 40kg → Customer pays full shipping (custom quote may apply)

❌ Free shipping does not apply to:

• Express deliveries

• Remote postcodes

• Bulky items (e.g. pressure washers, hose reels, mounts, infrared lights)

• International orders

🔍 Tracking & Delivery Issues

• Tracking emailed once your order ships

• For updates: Contact the courier with your tracking number

• Still stuck? Email us at hello@detailstore.com.au

🚫 Damaged parcels → Reject at delivery if possible, otherwise contact us
🚫 Lost/Stolen parcels → Not covered unless insurance was selected at checkout

📜 Other Terms

• Stock Availability: Out-of-stock items ship later, or we’ll contact you

• Address Changes / Order Amendments: Request within 1 hour of placing order

• P.O. Box Deliveries: Only via Australia Post

• International Orders: 10+ business days. Import duties/taxes may apply

• Cancellations: Accepted before dispatch. After dispatch → Refund policy applies

• Insurance: Optional at checkout for peace of mind

📧 Need help? Email us at hello@detailstore.com.au — we’ll reply within 24 hours.